32bd Privacy Policy
We place the highest importance on protecting your personal information. This policy explains how 32bd collects, uses, and protects your information.
Table of Contents
1 Introduction and Applicability
32bd ("we", "our", "platform") operates a trusted online betting and casino platform for players in Bangladesh. This privacy policy ("policy") applies to the website 32bd.cam and describes how we collect, process, store, and protect the personal information of our users ("you", "your").
By using our website, creating an account, or using our services, you are considered to have accepted the terms of this privacy policy. This policy should be read together with our Terms and Conditions and Responsible Gaming policy.
2 Information We Collect
32bd may collect the following types of personal information to operate its services properly:
2.1 Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID number or passport number (when identity verification is required)
- Username and password (stored in encrypted form)
2.2 Contact Information
- Email address
- Mobile number
- Bangladesh address (where applicable)
2.3 Financial Information
- bKash, Nagad, Rocket, or Upay account number (to complete transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
2.4 Activity Information
- Gaming history and bet records
- Login time and IP address
- Device type, operating system, and browser version
- Time spent on the platform and pages visited
3 How We Collect Information
We collect your information in the following ways:
- Directly from you: Information you provide during account registration, identity verification, deposit or withdrawal requests, and when contacting support.
- Automatically: When you use our platform, we automatically collect certain information through cookies, log files, and similar technologies.
- Through third parties: Information received from payment processors (bKash, Nagad, Rocket, Upay) and identity verification agencies.
- From public sources: Publicly available information where needed to prevent fraud or meet legal obligations.
4 Purpose of Using Information
32bd uses the information collected for the following legitimate purposes:
- Creating, managing, and verifying accounts
- Processing deposits, withdrawals, and other financial transactions
- Providing customer service and 24/7 live support
- Preventing and investigating fraud, money laundering, and other illegal activities
- Monitoring your play patterns to ensure responsible gaming
- Informing you about relevant promotional offers and bonuses with your consent
- Improving platform performance and user experience
- Complying with applicable laws and regulations
5 Information Storage and Security
32bd takes industry-standard technical and organisational measures to protect your personal information. Our security framework includes:
- SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption, keeping information exchanged between your browser and our servers secure.
- Password Hashing: Your password is never stored directly; it is secured using advanced hashing algorithms.
- Two-Factor Verification: Additional verification steps are activated when suspicious activity is detected.
- Regular Security Audits: Our systems undergo regular security testing.
- Access Controls: Only authorised staff can access your information, in a limited capacity, and they operate under strict confidentiality agreements.
5.1 Data Retention Period
We retain your information for as long as it is necessary to provide services or meet legal obligations. Even after an account is closed, some information may be retained for a defined period as required by law. Once retention is no longer necessary, information is securely deleted.
6 Sharing Information with Third Parties
32bd may share your information with third parties in the following limited circumstances:
- Payment Processors: Minimum financial information necessary to process bKash, Nagad, Rocket, Upay, or bank transfer transactions.
- Identity Verification Agencies: To confirm identity as part of the KYC (Know Your Customer) process.
- Game Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft receive only the minimum information needed for specific gaming sessions.
- Law Enforcement Agencies: Information may be disclosed to relevant authorities under a court order or legal obligation.
- Fraud Prevention Partners: Limited information may be shared with trusted partners to protect the security and integrity of the platform.
Outside of the above cases, we do not share or sell your information to any advertisers, third-party marketers, or for any other commercial purpose.
7 Cookies and Tracking Technologies
The 32bd website uses cookies and similar technologies. These technologies help improve your experience and ensure the platform functions correctly.
7.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. Without these, the platform will not function properly.
- Functional Cookies: Used to remember your preferences (such as language and theme).
- Analytics Cookies: Collect anonymous usage data to monitor and improve site performance.
7.2 Managing Cookies
You can control or disable cookies through your browser settings. However, disabling essential cookies may affect some core functions of the platform.
8 Your Rights
As a user of 32bd, you have the following rights over your personal information:
- Right of Access: You have the right to know what information we hold about you and to receive a copy of that information.
- Right to Rectification: You have the right to request correction of any errors in your information. Many details can be updated directly from your account settings.
- Right to Erasure: You have the right to request deletion of your information in certain circumstances, except for information required to meet legal obligations.
- Right to Restrict Processing: In certain circumstances, you have the right to request that processing of your information be restricted.
- Right to Object: You have the right to object to the processing of your information for specific purposes.
- Right to Portability: The right to receive a copy of your information in a commonly used, machine-readable format.
To exercise these rights, please contact us at [email protected] or use our 24/7 live chat support.
9 Protection of Minors
32bd is for individuals aged 21 and above only. We do not collect information from anyone under 21 under any circumstances, and we do not permit them to use the platform.
We include age verification steps in the registration process. If we become aware that a minor is using our platform, we will immediately close that account and delete all related information.
For more details on responsible gaming, please read our Responsible Gaming page.
10 Policy Changes
32bd may update this privacy policy from time to time. When changes are made, we will take the following steps:
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, we will send a notification to your registered email or through the platform.
- Continued use of the platform after changes will be considered acceptance of the updated policy.
- If you do not agree with the updated policy, you may close your account and notify us accordingly.
We recommend you review this page regularly to stay informed about the latest privacy policy.
11 Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
Email: [email protected]
Live Chat: 24/7 support in Bengali is available through the live chat button on the website.
Response Time: We generally respond to email requests within business days. For urgent matters, please use live chat.
We respect your privacy and are committed to handling any request from you promptly and efficiently. Answers to common privacy-related questions are also available on our FAQ page.